Shipping policy
Processing
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
We ship to Switzerland and selected European countries.
Estimated delivery times from the date of dispatch are:
- Switzerland: 2–3 business days
- European countries: 4–5 business days
Delivery times are estimates and may vary depending on the destination, local postal services and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination and selected shipping method. Any free-shipping offers or thresholds available for your country will be displayed at checkout.
Tracking
Standard and free delivery options do not currently include tracking, which helps us keep shipping costs as reasonable as possible.
Customs & Import Charges
No customs duties or import fees apply to orders shipped within Switzerland or the EU. For all other destinations, customs duties, import taxes or local charges may apply. Any charges not collected at checkout are the responsibility of the customer.
Delays
Dispatch and delivery times are estimates and cannot be guaranteed. Jollè is not responsible for delays caused by shipping carriers, customs processing, public holidays or other circumstances outside our control.
If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at hello@jollenails.com and we’ll be happy to help.